Returns & Exchanges

We want you to love your Rally South order. Because every product is made specifically for you after your order is placed, our return policy is a little different than traditional retail stores.

Returns & Exchanges

Every Rally South product is made to order.
Because of this, we do not accept returns or exchanges for change of mind, incorrect orders, or buyer's remorse.
Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 30 days of delivery at hello@rallysouth.com and include:

Your order number
A brief description of the issue
Clear photos of the product and packaging (if applicable)

Once we receive your information, we'll review your claim and work with you to provide the best possible solution as quickly as possible.

Order Changes & Cancellations

Our products enter production shortly after an order is placed.

If you need to change or cancel your order, please email hello@rallysouth.com immediately. While we can't guarantee changes once production has begun, we'll always do our best to help.